What is The Sugarbird Collective?
The Sugarbird Collective is Nitida’s wine membership—an invitation to stay a little closer to our wines, our people and what’s happening at Nitida.
There is one membership, with three ways to receive your wine.What are the three allocation options?
There are three allocation options:
• 6 bottles twice a year — March and September, or June and November.
• 12 bottles twice a year — March and September, or June and November.
• 12 bottles four times a year — March, June, September and November.Can I choose when I receive my wine?
For twice-yearly allocations, choose either March and September or June and November. The four-times-yearly allocation is delivered in March, June, September and November.
Is the membership different depending on which allocation I choose?
No. All members receive the same Sugarbird Collective benefits. The difference is the amount of wine in each allocation and how often it is delivered.
Can I choose my wines?
Yes. You can choose the wines for your allocation, or ask the Nitida team to curate a selection for you.
Can I change my wine selection?
Yes. You can change your selection before your allocation is processed. We’ll let you know when your selection needs to be finalised.
Can I add extra bottles to my allocation?
Yes. You can add extra bottles before your allocation is processed. Additional bottles must be added in multiples of six. Once the allocation has been processed, it can no longer be edited.
Do additional bottles receive member pricing?
Yes. Eligible additional bottles receive the applicable member pricing. The Calligraphy 2022 Magnum is excluded from the 10% member discount.
Are the wine selections seasonal?
Yes. Nitida may curate seasonal selections based on the time of year, current releases and wines we think are worth sharing.
What discount do I receive as a member?
Members receive 10% off eligible online wine purchases and wine purchases at the tasting room.
What does delivery cost?
The standard courier fee is R190. Delivery is free on orders and allocations of 12 bottles or more. Delivery is available to major centres in South Africa.
How many complimentary tastings do I receive?
Every member receives 10 complimentary tastings within their membership year.
Do my complimentary tastings expire?
Yes. Your 10 complimentary tastings are valid for 12 months and renew annually with your membership.
Can I give my complimentary tastings to someone else?
Complimentary tastings are for the member. If you’re hosting a tasting and are present, you can use your complimentary tasting allocation for the guests you’re hosting.
What other tasting experiences are available to members?
Members may be invited to special member-only tastings, winemaker tastings, vintage vertical tastings, private tastings with Helgard and winemaking demonstrations. These experiences take place at selected times and may have limited availability.
Do members get early access to new or limited wines?
Yes. Members receive priority access to qualifying new and limited releases, subject to availability. Members may also receive invitations to selected pre-release tastings.
Can I change my allocation?
Yes. You can change your allocation between delivery cycles. Please make the change before your next allocation is processed.
Can I skip an allocation?
Yes. You can skip an allocation through your member account. Your membership remains active after one skipped allocation. If you skip two consecutive allocations, Nitida may cancel your membership after notifying you.
Can I cancel my membership?
Yes. Please contact Shelley at shelley@nitida.co.za, and she’ll assist you with the cancellation.
When will I be charged for my wine?
You’ll be charged on the day your allocation is processed, according to its scheduled processing date.
How do I manage my membership?
You can manage your membership through your online member account. From there, you can view your upcoming allocation, manage your wine selections, update your details and delivery address, and manage your membership.
Can I change my delivery address?
Yes. You can update your delivery address through your profile dashboard. You can also send an allocation to a different address by updating it there.
What if I won’t be home when my wine is delivered?
Contact Shelley before your allocation is processed. She can help arrange delivery to an alternative address or a different delivery date.
If the courier can’t complete delivery, they’ll try to contact you using the details provided. Your wine will be held at the nearest Aspiring warehouse while delivery is arranged. Contact Shelley at shelley@nitida.co.za.
Can I collect my allocation from Nitida?
Yes. Contact Shelley at shelley@nitida.co.za to arrange collection. Your allocation must still be paid for through the normal payment process; payment can’t be made when you collect your wine.
Can I buy extra wine at the member price outside my allocation?
Yes. Members can buy additional eligible wine at the applicable member price outside their regular allocation.
What if a wine I selected is sold out?
If a selected wine is no longer available, Shelley will contact you to discuss alternatives.
Who do I contact if I need help?
Shelley can help with wine selections, allocations, delivery and membership. Email shelley@nitida.co.za.
Can I give a Sugarbird Collective membership as a gift?
Yes. A Sugarbird Collective membership can be given as a gift, provided the membership is paid for and maintained.